Our Approach

Subject matter knowledge and strong project management are critical to the success of any engagement. But having the right controls to ensure quality and running a standardised yet flexible delivery approach provide the needed emphasis for sustained performance. For this reason, we have captured the essence of all these areas into a well-oiled service excellence framework.

 

  • ECCI Approach ECCI Approach

 

 

Delivery Methodology

While the approach we use depends on the organizational culture the customer, their industry sector and the business problem itself, our holistic approach to solving the addressing the issue remains steadfast and has evolved out of our experience of assisting 500+ clients achieve their objectives.

  

We deploy our unique 5D Methodology. This approach helps us layout the precise roadmaps for our clients in their drive to excellence. 

 ECCI 5D Methodology

 

Discover

 

We understand the real needs of the customer and their business during this stage through specific tools and customized techniques.

 

Define

 

Applying the findings and results from the previous stage, we define the right solution and roadmap to meet the customer needs and achieve the objectives.

 

Document

 

Documentation, development and compilation of the processes and relevant designed system.

 

Deploy

 

Seamless introduction and integration of the designed systems into the current scheme of functions for effective operations.

 

Determine

 

Health check to understand the effect of implementation and need for improvements to ensure business success.

 


Consulting Standards & Compliance