ECCI shared their expertise in 2015 Manila PEx – I Conference with the theme “Evolving Performance and Bringing Value to our Stakeholders and Customers through Process Excellence & Innovation” last October 19th in McKinley, Taguig.
Attended by selected customers, industry partners and stakeholders within the Shared Services/BPO Industry, this conference served as a learning session for the attendees to have an understanding on the present landscape on PEx and Innovation within the BPO/Shared Services Industry. This also provided them knowledge to ascertain how innovation will shape the business of the future, to assess the benefits lean can bring to service organizations, to explore big data, robotics, natural language processing and cloud computing and to improve networking and collaboration between GICC and Ibpap member organizations.
Resource speakers coming from the academe, government and various private entities were invited to share their knowledge on a wide range of topics covering Process Excellence and Innovation. In the row of highly competent speakers, Karthik Subburaman, Country Manager of ECCI, shared his extensive insights and expertise for the topic “Driving Innovation: Hear about the current status on innovation, frameworks being utilized to groom foster and develop as well as its impact to an organization”. Whilst leading the line-up of panelists who provided clarity on the topics are Deputy Executive Director of DOST-ICTO, Executive Director of DTI-CIC, President of PSITE-NCR, and Chairman of Ibpap Quality Council.
This conference was successfully launched giving the attendees benefits of knowledge in process excellence and innovation towards industry’s progress!
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